PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION
REPORTS TO: Chief Executive Officer
CORPORATE OFFICE: 1390 Market Street, Suite 405, San Francisco, CA 94102
WORK LOCATION: 527 W. 7th Street, 11th Floor, Los Angeles, CA 90014
TERRITORY: Los Angeles County, with statewide duties as assigned
SALARY: Competitive, Dependent on Experience
STATUS: Full-time Exempt
BENEFITS: Health, Dental, Vision, Retirement Plan 403B, Long Term Disability, Life Insurance, Flex Spending - Health and Commuter Plans, Sick Leave, and Vacation Pay
Brilliant Corners seeks a proven nonprofit leader to oversee our rapidly growing supportive housing programs in Los Angeles County. The Chief Program Officer, Los Angeles County reports to the Chief Executive Officer, works as a member of Brilliant Corners’ senior leadership team in close coordination with the Chief Program Officer, Northern California and the Directors of Housing Development and Supportive Housing Management, and supervises one or more Program Directors/Program Managers.
Brilliant Corners’ supportive housing programs provide affordable housing and supportive services to vulnerable individuals, including persons with physical and intellectual disabilities, high-frequency utilizers of public health services, and veterans, with an emphasis on individuals transitioning from or at risk of homelessness or institutionalization. The CPO provides strategic oversight and support for Brilliant Corners’ Flexible Housing Subsidy Pool, an innovative, nationally-recognized partnership with the Los Angeles County Department of Health Services and other public and private stakeholders that currently provides rapid access to supportive housing for 2,000 individuals. The Chief Program Officer, Los Angeles County will play a leadership role in contract and budget negotiation, program design and performance management, employee retention and development, and – crucially – in inter-agency and public-private advocacy and coordination within Los Angeles County’s increasingly robust supportive housing systems.
Brilliant Corners is a 501(c)3 nonprofit supportive housing provider serving individuals with developmental and physical disabilities and other vulnerable populations, with an emphasis on those transitioning from or at risk of homelessness or institutionalization. Brilliant Corners develops, owns, and manages multifamily supportive housing and licensed residential care homes, and implements a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with the developmental services, homeless services, veterans services, and health care sectors. With primary offices in San Francisco and Los Angeles, we foster a high-energy culture combining professional business management with person-centered support for each client and resident we serve.
- Master’s degree in social work, nonprofit administration, public health, or a related field;
- Minimum 7 years of senior-level nonprofit management experience demonstrating progressive management responsibility (increasing scale, complexity) for multiple supportive housing or similar human services programs serving vulnerable populations;
- Working knowledge of Los Angeles County human services/homelessness/affordable housing/supportive housing sectors preferred;
- Proven knowledge of local, state, and federal programs and resources critical to the supportive housing field and the challenge of ending homelessness (affordable housing, Section 8, human services, homelessness, reentry, etc.);
- Demonstrated success in a diverse workplace serving diverse program participants, with a demonstrated commitment to cultural competency and “meeting people where they are”;
- Recognized systems thinker able to develop and implement long-range financial and capacity planning for high-volume program and organizational growth;
- Proven ability to negotiate and manage budgets for multiple programs with multi-million dollar annual revenue including diverse government and foundation funding streams;
- Ability to represent Brilliant Corners as an organization, and the Flexible Housing Subsidy Pool in particular, at a broad array of local, state, and national forums, with a proven track record of participating in systems-level advocacy and coordination;
- Demonstrated ability to produce clear, transparent, accurate, and timely reports for internal and external stakeholders, including program dashboards and forecasts;
- Proven ability to mentor direct reports and develop future nonprofit leaders;
- Meticulous attention to detail; and
- Experience working in a fast-paced nonprofit environment.
Brilliant Corners fosters a positive, cooperative, “can-do” work environment. The right candidate for our Chief Program Officer, Los Angeles County will possess the following attributes:
- Values consistent with our mission of service to persons with disabilities, including those transitioning from homelessness or institutionalization;
- Service orientation toward clients and residents, co-workers, and business partners. Readiness to be a “hands-on, sleeves rolled up” leader at a growing nonprofit agency;
• Ability to define and manage success metrics, and commitment to impact-driven analysis of the “double bottom line”;
• Professionalism, integrity, and management skill;
• Excellent interpersonal and written/oral communication skills;
• Computer, software, and financial literacy, including familiarity with cloud-based data and recordkeeping systems; and
• Superior budgeting skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership and Personnel Management
- Provide excellent person-centered housing services;
- Improve existing and develop new systems, policies, and procedures;
- Improve existing or develop new rent roll and tenant record compliance systems;
- Provide superior leadership to the Housing Services team, ensuring effective program operations;
- Develop and implement program-specific Policies and Procedures in accordance with company standards and all applicable funder regulations and expectations;
- Develop and maintain standards of excellence for staff productivity and team culture, with an emphasis on exemplary customer service;
- Develop reports for the Chief Executive Officer, leadership team, Board of Directors and various auditors and reporting agencies;
- Attend leadership team and Board meetings as directed;
- Negotiate, execute, and evaluate/revise contracts;
- Support and enhance employee retention policies and individual employee development plans and ensure staff attend all necessary trainings and obtain all relevant certifications on an annual basis.
- Represent the organization to public agencies and the community;
- Manage Housing Services personnel, including approval of personnel changes, in accordance with departmental goals and objectives; recommend additional positions, promotions, salary adjustments, and disciplinary actions;
- Implement a programmatic strategic plan aligned with ongoing revenue streams, increased service outcomes, and scaled capacity appropriately to facilitate key decision making processes;
- Ensure that data and analysis at the individual, program, and population level drives the strategic implementation of programs;
- Bid out, select contract and consultant services, negotiate vendor service agreements, and monitor day-to-day vendor performance to assure full compliance with standards established within the service agreement; and
- Establish and maintain positive and productive working relationships with current public and private funding partners.
Departmental Culture & Values
- Promote best practices from the permanent supportive housing field (e.g., Housing First) and related fields such as developmental services (e.g., person-centered planning) and veterans services (e.g., trauma-informed care, critical time intervention), as applicable;
- Foster opportunities to create community within the various programs;
- Promote a person-centered culture for supportive housing services, ensuring that programs balance financial performance and risk management against fidelity to our mission of service to program participants;
- Foster a culture of collaboration and respect amongst stakeholders from various disciplines, including housing specialists, landlords, social workers, government officials, and employees;
- Encourage staff to seek opportunities to improve the lives of program participants; and
- Lead by example, modeling the level of person-centered housing services Brilliant Corners expects from all program staff.
- Liaison with the Chief Program Officer, Northern California, program managers, and the Finance Department to ensure successful day-to-day financial management of FHSP and other housing services programs;
- Develop, improve, and monitor financial performance benchmarks for housing services programs;
- Develop and/or review annual and periodic housing services budget forecasts;
- Ensure financial compliance with all program contracts requirements;
- Negotiate contracts and budgets with funders;
- Review and revise monthly budgeted-to-actual profit and loss statements, balance sheets, reserve and security deposit reports, and other financial reports, investigating and correcting significant variances, coding errors, etc.;
- Work with accounting and the leadership team to develop customized financial reports as necessary to ensure effective property and asset management;
- Ensure rent subsidy administration in full compliance with all applicable governmental regulations;
- Recommend improvements to accounting and rent roll policies, procedures and systems, and implement approved changes;
- Minimize aging accounts receivable;
- Review and approve all high cost expenditures;
- Assist accounting in the preparation of records for year-end audits, and respond to auditor questions; and
- Adhere to all accounting and reporting procedures required by Brilliant Corners.
- Ensure proactive compliance with all applicable federal, state, and local laws including but not limited to government agency and foundation contracts;
- Ensure proactive compliance with all fair housing laws and stay abreast of and comply with all state tenant/landlord laws and permanent supportive housing best practices; and
- Establish and monitor recordkeeping and data management policies, procedures, and systems to facilitate rapid access to data required by funders.
Strong verbal and written communication skills. Ability to read, analyze, and interpret common technical publications, government contracts, leases, regulatory documents, financial reports, and legal documents. Ability to write reports that conform to prescribed style and format. Ability to effectively present information to top management, boards of directors, and public groups.
Ability to calculate figures and amounts such as interest, proportions, percentages, and area. Ability to apply basic math and geometry concepts to practical situations. Facility with Microsoft Excel and ability to use a financial calculator.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical, diagram, and written form and to deal with multiple abstract and concrete variables.
Certificates, Licenses, Registrations
A valid, clean CA driver’s license and a personal insured vehicle are required.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This position requires frequent attendance at Board meetings in San Francisco and may require travel across Los Angeles County and to other Brilliant Corners office locations.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
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Brilliant Corners is committed to the implementation of an Affirmative Action Policy and the Americans with Disability Policy in its recruitment selection and placement of all personnel and is an Equal Opportunity Employer.