This position was created to strengthen the leadership capabilities of the region as it supports The John Stewart Company’s Southern California Regional Vice President in overseeing the operations of approximately 9,000 affordable housing units (150 properties) throughout southern California. The portfolio, stretching over five different southern California counties, is owned by 35+ different clients. These properties are governed by a wide variety of regulatory agencies including HUD, Section 8, Low Income Tax Credits (LIHTC), Bonds, and CalHFA and include family, senior and special needs housing.
The Assistant Vice President will be a key member of the Southern California team, working closely with the Regional Vice President, Regional Director, Regional Managers and Accounting Manager to ensure that resident, employee and client’s needs are being met. This position will supervise four to five Regional Managers, while overseeing a small portfolio of properties. As a key relationship manager with assigned clients, the AVP will be actively involved in new business development and marketing.
The John Stewart Company (JSCo) is a full-service housing management, development, and consulting organization employing over 1,000 people throughout the state of California. According to the National Affordable Housing Management Association's 2012 report, JSCo was the largest affordable housing provider in California, and ranked 7th nationwide. Headquartered in San Francisco, the company has five regional offices and manages over 50,000 residential units. Founded in 1978, JSCo continues its commitment to create and manage outstanding residential communities that enrich the lives of its residents and employees, while delivering services cost-effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.
The Assistant Vice President will be responsible for the implementation of comprehensive programs, initiatives and strategies to assist with the achievement of property and organizational goals. The successful candidate will ensure that sites are appropriately staffed, managed and monitored to assure excellent performance to owners; high quality standards to residents; rigorous staff selection, development and supervision; compliance with all applicable regulatory and funding requirements, rules and regulations; and sound financial management.
The AVP will develop and control budgets; assist with the development of organizational policies and procedures; maintain physical assets according to the owner’s and Company’s standards; achieve acceptable occupancy levels; recruit, train, develop and supervise the on-site Property Managers, and Regional Managers; interact with clients, vendor, the community at-large and the residents; and assist executive management and Regional Managers with special projects and other related work.
Communication and Relationships
- Effectively and professionally interact and communicate with employees, vendors, residents, senior staff, owners, sponsors, regulatory agencies and clients.
- Maintain a positive attitude while adapting to frequently changing environments, competing client demands and problem solving.
Financial Review and Preparation
- Prepare annual corporate operating and capital budgets and review financial statements.
- Monitor operations, budgets and tracks variances.
- Ensure Regional Managers are preparing accurate budgets for their portfolios and review financial statements to ensure budget adherence.
- Meet property financial objectives and goals in relation to occupancy, safety, quality and delivery of services.
- Prepare annual property operating and capital budgets, review financial statements and reports, supervise the collection of delinquent resident accounts and ensure the accuracy of MRI and Boston Post reporting.
- Prepare annual rent increase proposals.
Compliance and Operations
- Participate in strategic planning for property/account acquisition which includes integrating newly developed properties and delegating resources for initial lease up.
- Develop marketing plans to maximize the performance of each property.
- Establish and maintain occupancy standards at the highest level achievable and assure that a maximum level of customer service to residents is provided.
- Oversee adherence to compliance requirements outlined in regulatory agreements, contracts, company policies and procedures and federal, state and local laws.
- Hire, train, supervise, develop, and terminate the employment of those supervised in accordance with company polices and directives; perform timely employee performance evaluations.
- Assist Regional Managers and Property Managers with development of site-level employees.
- Approve all new hires, status changes and terminations for on-site personnel in coordination with Human Resources and the Regional Vice President.
- Ensure appropriate staff development and/or training is provided, including his/her own and that all staff are aware of and correctly implement the fair housing / employment laws, safety rules and regulations as well as other company policies and procedures.
- Supervise resident evictions and assist with investigating complaints.
- Inspect portfolio properties to ensure that the highest standards are maintained.
- Evaluate effectiveness and efficiency of maintenance, grounds, and housekeeping operations.
- Conduct short and long range plans for correction of deficiencies and for normal maintenance of the properties.
OTHER JOB FUNCTIONS
Assist in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and properties.
- Make recommendations to improve marketing and leasing programs.
- Review and improve marketing and public relations programs on a regular basis to ensure their compliance with federal, state, local and regulatory requirements.
- Attend meetings requested by owners, residents and regulatory agencies.
- Promote harmonious relations among residents, staff, vendors, and the community at-large.
- Responsible for placing appropriate property insurance.
- Assist with new business development.
- Help clients in the development process.
- Bachelors Degree in business, real estate, urban planning, social services or related field, or equivalent experience.
- 10 years demonstrated experience in affordable housing management.
- Familiarity with the California multifamily property management industry.
- Working knowledge of development, fair housing law, accounting, and human resources.
- Demonstrated knowledge of Microsoft Office programs including Word, Excel and Outlook.
- Excellent written and oral communication skills.
- Record of successful supervison of 3 or more direct reports.
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