Resident Services Coordinator - Seniors, English & Russian speaking

Position Summary

The Resident Services Coordinator (RSC) for WHCHC will provide senior residents (55+) a wide array of wrap around services and programs to enable these residents the capacity for residential stability, greater self-determination and independent living. This position reports to the Director of Resident Services and works closely with the property management functions of the Corporation providing the link between residents, programs, and services which support their ability to continue living self sufficiently.  This position requires fluency in English and Russian.

Duties and Responsibilities

·         Establish contact with existing residents of WHCHC’s portfolio and participate in the screening, selection and welcome process for new residents.

·         Maintain a service provider referral network for senior residents of WHCHC’s buildings – establish effective relationships with agencies that provide psychological counseling, in-home support, health care services, case management, and financial support.

·         Monitor the health and mental health status of residents and refer to appropriate service providers when appropriate. Enlist support of families when appropriate.

·         Confer with on-site resident managers to review specific support needs of individual residents and general needs of the residential community.

·         Assist new residents and property management staff with moving in and moving out of WHCHC buildings including a “Welcome Packet” for new residents.

·         Implement new methods of monitoring resident programs providing communication and verification for residents’ use of services and the quality and effectiveness of services.

·         Act as liaison and advocate for residents with service providers and entitlement agencies.

·         Work with WHCHC property management staff to mitigate lease enforcement issues or conditions that could lead to evictions; participate in quarterly resident manager meetings.

·         Create social and recreational programs for the buildings as desired by the residents and as funding is available; assist in the development and implementation of “Green Resident Service Programs” and “Creative – Healthy Communities”.

·         Organize and maintain resident files for seniors; develop resident-status worksheets and maintain records on Domus database system for program compliance and reporting.

·         Participate and attend community meetings and trainings pertinent to program development in L.A. County and the City of West Hollywood pertinent to senior programs and development.

·         Working with the Director of Resident Services, set program goals and targets, create strategies and timelines for achieving the targets and track progress towards achieving the outcomes.  Regularly analyze progress and adjust program or goals as required.

·         Implement and assist in the periodic evaluation of WHCHC’s service coordination procedures and protocols

·         Research program-funding opportunities and assist in preparation of funding proposals.

·         Other duties as assigned.

Knowledge, abilities, and skills 

·         Two years experience working with and counseling “senior population” with an emphasis on independent living for seniors; healthy communities; special needs of the aging population. Experience with dual and triple diagnosis and other co-morbidities preferred.

·         Ability to develop and implement effective interventions.

·         Strong interpersonal and verbal communications skills. 

·         Experience with community social and health services systems particularly those systems that serve the City of West Hollywood and the City and County of Los Angeles.

·         Program assessment, planning and implementation of programs preferred.

·         Proposal writing skills, which includes writing narratives on resident programs for reports.

·         Computer literate and technology proficient.

·         Ability to handle a wide array of resident issues and provides conflict resolutions.

·         Fluent in English & Russian.

·         Patience and a sense of humor.

·         Creative ideas for program development.

Minimum Requirements

·         A Bachelor’s degree in the field of human services plus a minimum of one year of experience working with low income people or a minimum of three years of successful experience as a resident services coordinator in a low-income housing environment.

·         Ability to work nights and weekends in emergency situations.

Salary

Commensurate with experience and education.